The Truth about NPS and Getting Customer Experience Right

Annette Franz believes improving the customer experience starts with employees. Listen now for CX best practices she’s gleaned from 30 years of experience.
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PODCAST

Practically Genius Podcast

Millions of practically genius ideas get implemented in organizations each year.

This show celebrates the changemakers who take those ideas and turn them into reality.

The Ripple Effect podcast is now Practically Genius—a show for innovators, disrupters, and everyday geniuses who make their world of work better with each brilliant idea.

In this trailer episode, you’ll meet the hosts of Practically Genius, Lindsay McGuire and Ryan Greives, and hear about what they’re excited for this season, what type of content you can expect, and when you’ll hear them next.

Subscribe to never miss an episode, and visit formstack.com/practically-genius for more content that will inspire change in your organization.

Hosted By
Lindsay McGuire
Content Marketing Manager
Co-Hosted By
Ryan Greives
VP, Brand & Communications

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